Hire More Outsiders
Complaining about the cost of labor in a buyer's market? Sounds like a lack of imagination
Read →The numbers that actually move agency margin.
Short, practical notes on agency profit, operations, and the levers most owners can't see in time to pull. Written for people running a $1M–$20M shop.
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Labor Efficiency Ratio, Explained
What LER actually measures, why it's the core metric in my practice, and how to move it without burning your team out.
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People: Profit, Loss, and Balance
People have both a P&L and a balance sheet; treat them with care like you would any substantial investment.
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The Gorilla Client
Guess who your worst client is
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